Crown Gardens Ltd
Frequently Asked Questions
1. What is included in the rental cost?
The cost of your holiday home includes towels, bed linen and all utility charges (water, electricity & gas).
2. What is not included?
The rental price excludes holiday insurance which we strongly recommend you take out. Neither Crown Gardens nor the Property Owner accepts any liability for guests' possessions whilst in the holiday home, or refund of the booking cost due to accident or illness.
3. What are the Check in/Check Out times?
Check in time is 3pm on your day of arrival and check out is 10.30am on your day of departure.
4. How do I collect keys?
We offer a meet and greet service at all our properties which is included in the rental price. All you need to do is call the telephone number advised on your confirmation 30 minutes prior to your anticipated arrival and one of our Property Managers will meet you at the holiday home. Your Keys will be left for you inside your holiday home.
5. How do I return keys?
When you check out please lock up and post keys back through the property letter box. Please note a charge of £12 will be taken from your booking deposit if these are not left at the property. The property manager checks that all sets of keys are left on departure at each property. Where multiple properties are booked together you must remember to leave the keys at each particular property and not mix up the keys!
6. Parking
Parking information is listed under each property on the website, some properties have onsite parking included in the price, others have voucher parking. Other properties regrettably have no parking available but we provide links to NCP car parks or local car parks situated nearby to your holiday home. For those properties which have parking vouchers available, these must be booked and paid in advance. Crown Gardens Ltd accepts no responsibility for your Parking arrangements.
7. Can I smoke in the properties?
All the properties are no smoking sorry! Where there are outside areas you can smoke here but please use the ashtrays provided. Regrettably if the cleaners or the property manager finds that guests have been smoking due to cigarette odours at the property after you check out, monies may be taken from your deposit.
8. What if I find damage upon my arrival to my holiday home?
If on arrival you notice damage to the property, please call the Property Manager or Crown Gardens who will record the details. Any damage must be reported on your day of your arrival.
9. What if there is damage to the Holiday Home during my stay?
Any damage must be reported immediately to either the Property Manager or directly to Crown Gardens. The holiday home renter is responsible for making sure there is no damage to the property. Crown Gardens reserves the right to charge your credit/debit card for any damage and/or excessive cleaning. You will be notified within 7 days of departure should this be the case.
10. Who do I call if there is an emergency?
You will be given your Property Managers number in case of any problems that arise at the property.
Should you make any unnecessary callout to the Property Manager or any other party then a call-out charge of £30 will apply.
11. If I pay by credit card, do I get charged?
Yes, a small 3% handling charge will be added should you wish to pay by credit card. There is no charge for payments by debit card.
12. What happens if I want to change a booking?
In the event that the holiday home you have booked becomes unavailable, due to circumstances beyond our control, then you will be offered alternative accommodation or a full refund. In the event that no suitable accommodation can be found for you then a full refund will be made. Any refund is limited to the rental cost and we are not liable for any cancellation charges incurred for travel arrangements etc.
13. What happens if I cancel? What are the charges?
A 30% non-refundable deposit is required to secure a reservation. The balance is payable 28 days prior to arrival and non-refundable after the due date. If you wish to switch your booking to another property, this can only be done with the property owner's agreement and no cancellation charges will be incurred for the original property. You will be required to pay any difference in rental cost plus an administration charge of £25, providing we are able to make the change. If the property owner is not in agreement then the normal cancellation charges will apply.
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